Ultra-Low NOx water heaters Recalled for Fire Hazard
Hazard
The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.
What You Should Do
Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.
Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.
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Products
Injuries & Incidents
- A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.