CPSC

Navien condensing tankless water heaters and combinatio Recalled for Poisoning Hazard

Navien Condensing Tankless Water Heater
Navien Condensing Tankless Water Heater
Navien Condensing Combination Boiler
Navien Condensing Combination Boiler
Serial number location
Serial number location

Hazard

A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.

What You Should Do

Remedy

Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Consumer Contact

Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.

Products

Navien condensing tankless water heaters and combination boilers

Injuries & Incidents

Sold At

Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.