CPSC

Traction elevators Recalled for Safety Concern

Operating panel inside the elevator cab identifying the manufacturer
Operating panel inside the elevator cab identifying the manufacturer
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
Recalled traction elevator
Recalled traction elevator

Hazard

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab.

What You Should Do

Remedy

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.

Consumer Contact

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.

View original recall on agency website →
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Products

Traction elevators

Injuries & Incidents

Sold At

Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000.

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