Remote Diagnostic Technologies Ltd. PAVILION C2, ASHWOOD PARK ASHWOOD WAY Basingstoke United Kingdom Recalls
Showing 1-3 of 3 recalls
Tempus LS, Type DGE1, CAT 00-3010, REF 3.940590, Software version 1.3.5, UDI: (01)07613365001693
Distribution of Defibrillators that are not approved or cleared for distribution US Market.
On January 31, 2022 , Remote Diagnostic initiated notified customer about the recall device via email. Remote Diagnostic issued a "Urgent Medical Device Recall" notification on February 18, 2022 to affected consignees. In addition, to informing consignees about the recalled product, the Remote Diagnostic asked consignees to take the following actions: 1. Arrangements have been made by Philips SPS (Spare Parts Supply Chain) to have the devices returned to Philips and for the devices to be replaced with the correct model of devices, i.e. Tempus LS-Manual (Part Number 00-3020) 2. If you need any further information or support concerning this issue, please contact your local Philips representative - Email: RDT.Recall.Response@philips.com, - Phone: 1 (800) 7222-9377/ +44 (0) 1256 362400 3. Please complete and return this form to Philips promptly upon receipt and no later than 30 days from receipt. Completing this form confirms receipt of the Urgent Medical Device Recall Letter, understanding of this issue, and required action to be taken.
Tempus LS - Manual Defibrillator, Model Number: 00-3020 Software Version: 1.3.4 - Product Usage: The device is intended to be used in the following environmental: - Primarily in pre-hospital care and transport applications (including ambulances, fixed and rotary wing aircraft).
A software error was detected within software version 1.3.4 for the Tempus LS device. When exiting pacer back into manual mode the pacer pulse wave may put the ECG calibration out of calibration. This software error may result in a delay in therapy, as the clinician is not provided an ECG waveform on which a shockable rhythm decision can be made. The device is still able to deliver a manual defibrillation shock.
Customers are asked to follow the "Action to be Taken by Customer/User" section of the recall notice which states the following : The device continues to be able to deliver defibrillation therapy if this fault condition occurs. The problem is resolved by: - Manually exiting Pacer mode into Manual defibrillation mode, and then must power cycle the device by: - Holding the power button to turn the device off and then power on again using the power button. The device will restart in the default manual defibrillation mode. Alternatively, switching to a different Defibrillator may be used to monitor ECG waveform and perform a defibrillation shock. Please complete the attached reply card, so that RDT may provide the USB Flash Drive to the correct location and recipient to upgrade your device/s. Once you receive the USB Flash Drive, follow the instructions to upgrade the device/s.
Tempus Pro - Patient physiological monitor, arrhythmia detector and alarm. Part No. - 00-1004-R, 00-1007-R, 00-1024-R, 00-1026-R. Product Usage: intended to be used as a stand-alone monitor or as a telemedicine system (transmitting patient data to other medical professionals located elsewhere).
The Tempus Pro (Trizeps 7 only) when used in combination with a specified laryngoscope device can cause two error types when subsequently unplugged.
On June 2, 2021, Philips issued an Urgent Medical Device Correction notice to customers via letter and email notifying them an intermittent software error has been detected as a part of an internal production control activity. The error can occur immediately after unplugging the Video Laryngoscope from the USB port. If the customer identifies affected products in use or in inventory: Clinical User Actions: - Users of Tempus Pro who are not using a Video Laryngoscope do not need to take any further actions. - When a Video Laryngoscope is required to be used, the following actions are recommended to reduce the probability of a software reboot during the intervention; - An alternative Video Laryngoscope device may be used to perform any critical interventions such as intubation. - If you are using the Tempus Pro and need to use the Video Laryngoscope on a patient, we recommend completion of any critical interventions before unplugging the Video Laryngoscope from the USB port. - Should the Video Laryngoscope image become frozen on the screen, re-start (turn off and turn back on) the Tempus Pro device. Customer Actions: - Notify all users of the potential risk of loss of monitoring when unplugging the Video Laryngoscope from the Tempus Pro, requiring the device to be restarted. - This issue is limited to specific serial numbers. Please verify that your device is associated with the product included in the scope of this notice utilising attachment 1. - Return your completed Customer Reply form to the email address below, to allow RDT to provide the software update: - Email completed and signed form to: RDT.Recall.Response@Philips.com