Humane Charge Case Accessory for Ai Pin Recalled for Fire Hazard
Hazard
The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
What You Should Do
Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.
Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@humane.com, or online at https://humane.com/ccrecall or at https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.
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Products
Injuries & Incidents
- The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.