11-Speed Bonded Hollowtech II Road Cranksets Recalled for Crash Hazard
Hazard
The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
What You Should Do
Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.
Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click "Information" then "Safety Recalls" at the top of the page for more information.
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Products
Injuries & Incidents
- The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.