Ring Video Doorbells (2nd Generation) Recalled for Fire Hazard
Hazard
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
What You Should Do
Remedy
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Consumer Contact
Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.
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Products
Ring Video Doorbells (2nd Generation)
Injuries & Incidents
- Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.