CPSC

Lively Mobile Plus Emergency Alert Devices Recalled for Safety Concern

Recalled Lively Mobile Plus model GCR4
Recalled Lively Mobile Plus model GCR4
Photo of label on back of recalled device
Photo of label on back of recalled device

Hazard

The call button can fail when pushed by the consumer in an emergency.

What You Should Do

Remedy

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Consumer Contact

GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information.

Products

Lively Mobile Plus Emergency Alert Devices

Injuries & Incidents

Sold At

Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.