Panasonic battery packs used in Toshiba laptop computer Recalled for Fire Hazard
Hazard
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What You Should Do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
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Products
Injuries & Incidents
- The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.