CPSC

Panasonic battery packs used in Toshiba laptop computer Recalled for Fire Hazard

Location of battery pack part number
Location of battery pack part number
Battery pack removal guide
Battery pack removal guide
Battery pack removal guide
Battery pack removal guide
Battery pack removal guide
Battery pack removal guide

Hazard

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

What You Should Do

Remedy

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.

Consumer Contact

Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.

Products

Panasonic battery packs used in Toshiba laptop computers

Injuries & Incidents

Sold At

Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.