AC Power cords Recalled for Fire Hazard
Hazard
The power cords can overheat, posing fire or shock hazards.
What You Should Do
Remedy
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Consumer Contact
Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
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Products
AC Power cords
Injuries & Incidents
- Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.