Segway "i Series" Human Transporters (HT) Recalled for Fall Hazard
Hazard
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
What You Should Do
Remedy
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Consumer Contact
Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
Affected by this recall?
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Products
Segway "i Series" Human Transporters (HT)
Injuries & Incidents
- Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.