Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply Recalled for Fire Hazard
Hazard
The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.
What You Should Do
Remedy
Consumers should immediately stop using the power supply devices by turning off the power to all connected equipment, turning the Back-UPS CS off, and then unplugging it from the electrical outlet. To obtain a free replacement unit, consumers should contact the company.
Consumer Contact
Consumers may contact the company at (866) APC-RELY (272-7359) between 9 a.m. and 5 p.m. ET Monday through Friday or log on to the company's website at www.apc.com/rely
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Products
Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices
Injuries & Incidents
- APC has received six reports of units overheating, resulting in the melting of the unit's outer casing and three reports of minor property damage. No injuries have been reported.